Frequently asked questions about Covid-19
Dear friends,
We are all living an atypical 2020 year. The shock that Covid-19 has caused throughout society will affect us all year long, and will last perhaps until 2021.
On this page we will comment on all the changes, small and large, that we will apply to minimize the risk of contagion by Covid-19, both inside and outside our facilities.
Yes. It is a fact that you will hardly be able to plan vacations like other years given the economic and social uncertainty we are experiencing. It does not make sense to ask 30 days in advance to recover 90% of the down payment.
This 2020 season we reduce the management expenses to € 10 (instead of € 20).
If you cancel 10 days before arrival, you recover 90% of the deposit.
If you cancel 5 days before arrival, you recover 50% of the deposit.
If you cancel 2 days before arrival, you recover 10% of the deposit.
If you find yourself with limited movement in origin or with closed borders and you cannot get there; or if you are in a Covid-19 health quarantine; or any other cause of force majeure by Covid-19, you can recover 100% of the deposit, less the management expenses.
Yes, in any case, if you prefer, we will keep the deposit for a future stay, up to 12 months after the original arrival date. We ask you to inform us as soon as possible to try to re-rent your accommodation.
We believe we can open the facilities on June 19, Friday. The idea is to start putting the campsite in good condition on June 15, starting with the pitches and toilets, main building and surroundings.
We are waiting to know when, or at what stage, swimming pools will be allowed to open. We need 3-4 days to get it ready.
As for the how, we are evaluating the possibilities. We must control the capacity on the lawn and in the water; surely through separate family plots of 2m, and take turns so that everyone can enjoy it.
Surely yes, and we ask you to send us an email or contact form. We will update this page with more questions on information related to the Covid-19.
